Student Grievance

Felbry College School of Nursing Policies regarding Student Complaints

The majority of student complaints are academic in nature. To ensure that all academic grievances are handled fairly and expeditiously, Felbry College has established the following procedures to be followed for an academic grievance and/or grade appeal. FCSON strives to provide a very supportive environment and respects the rights of all students. It is our practice to address the concerns of any student fairly and objectively to equitably resolve the appeal. The Academic Appeals Policy can be seen in the most recent available catalog online here:

Students are advised to work towards a resolution by discussing their concerns with the faculty member, and academic department. If after speaking with the appropriate personnel and if a student has not been able to reach a solution, the student may file the complaint or appeal following the Academic Appeal Policy process as outlined in the current college catalog. 

If the issue is not resolved by the college’s internal processes or the student is not satisfied with the outcome, the student may choose to contact the Ohio Department of Higher Education ( which is the SARA Portal Entity home state in which the college is located.

Filing an Institutional Grievance

FCSON strives to provide a very supportive environment and respects the rights of all
students. It is our practice to address the concerns of any complainant fairly and objectively in the attempt to equitably resolve the grievance. Institutional grievances are non-academic related complaints. All academic issues should follow the Academic Appeal Policy described in the Policies section of this catalog. A student lodging an institutional grievance must do so to the immediate supervisor of the individual against whom the complaint is being made. If not resolved to the student’s satisfaction, the complaint, with all supporting documents must be sent to for reconsideration. The final level of appeal will be to the CEO if the matter has not been resolved. The Compliance Department and/or CEO may create an ad hoc review committee, conduct interviews, and participate in observations, as part of the investigation of the matter.

A student has five (5) business days within which to make the complaint from the date of the incident and the institution, at each level, has five (5) business days to issue a response. If the complaint is against any of the administrators, the student should direct the written
complaint to the CEO.

If the complaint is not resolved at the level of the CEO or if the complaint is against the CEO, the student may file a formal, written complaint with the following agencies:

Ohio Board of Nursing                                                      
17 South High Street, Suite 400                                            
Columbus, Ohio 43215                                                           
Phone 614-466-3947

Accrediting Bureau of Health Education Schools
6116 Executive Blvd., Suite 730
North Bethesda, MD 20852
Phone 301-291-7550

State Board of Career College and Schools
30 East Broad Street, Suite 2481
Columbus, Ohio 432125
Phone 877-275-4219   

Ohio Department of Higher Education
25 South Front Street
Columbus, Ohio 43215
Phone 614-466-6000